Policy
Refund policy
Refund eligibility, decisions and financial adjustments must be explicit and auditable.
Eligibility
Replace this section with institution-approved eligibility rules, request windows and exclusions before accepting production payments.
How to request
A student should submit the payment reference, batch, reason and supporting information through the approved support channel.
Review and outcome
Authorized accounting staff review the request. Approval, rejection, refund and adjustment actions require a recorded reason.
Access after refund
Any effect on course access must follow the approved policy and be applied through an audited enrollment action.